Customer Support


	Customer Support

	We have a dedicated team of technicians who are highly trained and ready to assist your customers with any online ticket related issue. Your patrons will be treated with the utmost respect and will have their questions/issues resolved in a timely manner. We handle all of your online ticketing support so you can spend more time organizing your event. During the ticket ordering process, your customers can click a "Need Help" button from the purchase form, and they’ll be given direct access to our support team. After purchasing tickets, your customers can access help options from their email confirmation or simply go back to your website to access our “Need Help” link. All issues are handled swiftly to ensure a positive ordering experience. "Support You Can Count On" Includes: Highly Trained Technicians- Our in-house technicians are highly trained and standing by to resolve any issues that come up. Automated Support- Customers can easily access this feature if they need their tickets resent or need to change the personalized name on their ticket. Duplicate Order Warning- If a customer unintentionally attempts to order tickets a second time, our system will let them know their first order went through and to contact our team to have the tickets resent. Support Tracking System- Our support system organizes and documents all support issues. You can see how our team has responded to an issue and how it was resolved. Client Support Hotline- All Event Producers and Show Managers have access to immediate technical assistance via our client hotline. For more in-depth information about Interactive Ticketing's products and features you may call us at 877.253.5676, contact us by email or request a test drive demonstration.		Customer Quote: “For over 6 years, INTERACTIVE TICKETING has been there when we needed them. Their support staff is courteous, professional & has always been readily available to resolve any technical issues or questions that have come up over the years. Their support team is the BEST!" Susan Dinapoli Director, Shows Business Operations National Marine Manufacturer's Association See more Testimonials...