Update Regarding the Canadian Anti-Spam Legislation

Excellent news for Canadian customers! As of July, 2017, the Canadian Anti-Spam Legislation (CASL) requires merchants to provide an ‘opt-in’ for customers to be contacted for sales and marketing purposes.

Interactive Ticketing has you covered! Our system is in accordance with the legislation, providing the opportunity for Canadian customers to manually "opt-in", while still retaining the ability to auto opt-in customers from other locations.

Feel free to contact our support department any time if you have questions or concerns about your newsletter/opt-in settings.

For more info on the CASL visit: http://fightspam.gc.ca/eic/site/030.nsf/eng/home 

-Interactive Ticketing Support
support@interactiveticketing.com
(877) 253-5676

Ticket Station Scanning and iOS v11

Apple will be releasing an update to their operating system platform for mobile devices (iOS 11) later this Fall. If you upgrade to the new iOS version, you will ALSO need to be running version 5.8 or higher of our Ticket Station scanning application.

Interactive Ticketing will be releasing an auto-update for our software in early September. If you want to upgrade before that, Ticket Station 5.8 is available for download through our Dashboard Manager ticketing system.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676

Important Reminder: Back-up your event!

Do you have a secondary gateway account for your event? In case of primary gateway failure, a secondary gateway can be activated, preserving all transactions online and onsite. This is the best way to ensure maximum up-time for event ticket sales.

Here are the direct benefits of having a secondary gateway:
All merchant gateway providers have issues from time to time and no provider can boast 100% up time. Savvy clients with strong sales presence will opt to secure a secondary gateway.

If the primary gateway goes down, it is easy to switch over to the secondary gateway, preserving transactions with Online, POS and kiosk systems continuing to run.

As always please feel free to contact us with questions or if you would like additional information about setting up a secondary gateway at support@interactiveticketing.com or (877) 253-5676

Linea Pro Scanning on Apple iOS 10

Attention Linea Pro mobile scanner users running Apple iOS 10. We previously identified a known issue with the Linea Pro peripheral and certain types of charging equipment. Any charging issues you may be experiencing can be resolved by updating to Ticket Station Mobile 5.7 or above and then updating the firmware on Linea Pro. A reboot of the device will complete the process.

For more information or questions on how to install the Linea Pro firmware update, please don't hesitate to contact our support team by creating a new support ticket, emailing us at support@interactiveticketing.com or by phone at 877-253-5676 ext. 2.

Mobile Phone Scanning Update

Interactive Ticketing has officially adopted QR codes as the universal standard for scanning mobile devices. With more and more customers purchasing tickets from phones, we're committed to adjusting our services to meet the landscape. Scanning tickets from mobiles phones requires the use of 2-dimensional (2D) equipment capable of recognizing the QR barcode format.

All equipment provided by Interactive Ticketing is fully compatible with 2D barcoding methodologies. However, if you currently are using any 1D scanning equipment for your events, please know those will NOT work with QR barcodes from mobile phones, and should be restricted to scanning regular (paper) based barcodes ONLY.

If you have any questions about how to determine if your hardware's compatible with QR you can contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.