New Customer Search Feature For Scanning

Getting customers into your event in a timely fashion is critical for an event’s success and customer satisfaction. The last thing people validating tickets need to be doing is stopping an entire line of people because one customer realizes they forgot their tickets or the tickets aren’t scanning. INTERACTIVE TICKETING has created a solution to eliminate this issue with a new Customer Search feature included in the latest version of our Ticket Station scanning software.

This new feature provides the ability to look up customers by name if needed directly within the app. They can then mark tickets as scanned or see if the tickets have already been redeemed, allowing the lines to keep flowing and your customers happy.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2

Reporting Platform Overhaul

Interactive Ticketing is proud to announce that a major upgrade to our reporting platform is coming this week! Our developers have been working hard optimizing our servers, and building an all new powerful interface making your reports faster, and more efficient than ever.

The new reporting system also features a variety of new graphic tools powered by Google to help you get the most out of your data.

All the older reports will still be available for a time in our Dashboard Manager as well.

This reporting upgrade will be available to you this week. For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

How To Sell More Tickets Online

Almost everyone is plugged into social networks like Facebook and Twitter. Using these social networks, you can leverage your customers to promote your event and spread the word for you, increasing your potential for additional ticket sales. Likes and Shares are a powerful and free promotions that you can utilize. Here are some additional tools we provide that can help increase your online ticket sales:

  • Sell Tickets Within Facebook. Our “Buy Tickets” app enables you to use the power of social media to sell tickets within your Facebook page. This keeps them connected to the event while simplifying the purchasing process at the same time.
  • Use the Social Media Incentive Discount tool. This powerful too allows you to set up special discounts for customers who Like, Share, Tweet and Follow during the purchasing process, unlocking your potential to reach more customers. As a result, your sales will skyrocket to new levels.
  • Turn on Facebook Comments. This tool should always be active in the ticket purchase process, and your team should monitor and respond to these Facebook posts.
  • Use our built in reporting tools. Our Social Media Link Sharing Report enables you to track how many of your customers are sharing their purchases and how those interactions are being converted into additional ticket sales.

To learn more about any of these features, please feel free to contact us at: 
support@interactiveticketing.com

Upgrade to Scanning features

Interactive Ticketing is launching a major upgrade to our scanning tools with the addition of Scan Locations. With this upgrade, you’ll be able to control exactly when, where, and how many times barcode may be scanned. By setting up these scan locations and rules, you have total control over the ticket validation process on site during scanning. You can also edit these rules from the back-end Dashboard Manager.  Scanners that have an internet connection will update with your changes in real-time.

To learn more about this new feature, please feel free to contact us at: 
support@interactiveticketing.com

Fraud Prevention Feature Announcement: Hard Email Bounce

Interactive Ticketing is proud to announce an upgrade to our Fraud Protection Settings. We can now detect and flag orders that had a hard bounce-back occur on the email address. A hard bounce indicates a permanent reason an email cannot be delivered. Here are some common reasons a hard bounce could occur:

  • Recipient email address does not exist
  • Domain name does not exist
  • Recipient email server has completely blocked delivery

Based on our experience we know that potentially fraudulent orders are frequently placed with a fake or invalid email address. This new feature will help you detect those orders and take action early to help reduce fraud and prevent chargebacks.

To learn more about this new feature, please feel free to contact us at: support@interactiveticketing.com