New Features 2017

Interactive Ticketing is proud to announce new features in our Dashboard system for 2017! Our developers have been working hard building powerful new tools to enhance our ticketing platform.

New Fraud Prevention Filter - This setting allows the system to match the "customer" name to the "billing" name entered for the credit card.  If they don’t match, the order's flagged as suspicious.
 
Price Point Report Clarification - We've added the ability for the Price Point Report to consolidate all the pricing variations on an item into a single row.  New columns have been added to display the amount of discounts that occurred for:

  • Facebook Shares
  • Twitter Shares
  • Twitter Follows
  • Total Discounts (including promo code discounted items)

 
Support for Generic Conversion & Tracking
- We now have the ability to support basic (single line) Conversion & Tracking tags for pixel images (<img>), scripts (<script>), and iFrames (<iframe>).  Examples of the formatting required are provided within the Dashboard setup tools.


Pop-Up For Donation Offer support - You can now choose to have a specific pop-up occur for our donation feature to give your customers that extra push to consider donating.
 
Upsell Report - Tracks statistics on acceptance/rejection rates for Upsell Promotions.  
 
Scanned Report Breakdown Options - We've updated and expanded what's available for breakdown choices on the new Scanned Report, allowing for more flexibility.
 
New Order Tagging system - Allows the creation of custom "tags" that can be assigned to individual orders.  Orders can be searched for by tag label.  The tools provide a list of the tags that've been created so far. This tool is perfect for linking orders together for custom reasons.
 
New Order Lookup / Data Export Tools -  These have been overhauled to include new features.
 
Promo Code Enhancements:

  • Notes - Internal notes may be stored for each Promotion.  These are not visible to customer.
  • Description - Optional field.  This will display to the customer along with the promo code & title once they put enter their promo code on the purchase page.

Updates to Mailchimp - Now our export includes a list of purchased price points in the export and Include any pre-live sign-up emails also.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

EMV Announcement

Interactive Ticketing is proud to announce that we now support EMV Chip, Debit PIN, & Apple Pay through Vantiv Payment Solutions. Using the VeriFone® hardware readers, you can support these new technologies and take advantage of the Chip and Pin protection provided by Visa. Vantiv has a program called “Security Pays” and they provide you with a $500 gift card for using a “secure solution”, where they try to eliminate the majority of upfront costs of upgrading to EMV/ P2PE hardware. 

You must use Vantiv if you want EMV Chip integrated into Interactive Ticketing’s POS solution as we are now “Certified” to use this new technology with Vantiv. If you are an existing MercuryPay Client, Vantiv just acquired that processor, making the transition over even easier. 

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2

Paperless Ticket Rebuild

Interactive Ticketing is committed to providing a simple and streamlined process for customers to purchase tickets on a mobile device. We have recently rebuilt our Paperless Ticketing solution to make it easier than ever for customers to purchase, save, and redeem their tickets onsite, from any device.

Once a customer completes their purchase, they have the option to add tickets to Apple® Wallet or any app that supports Wallet file types. Mobile purchases also receive an email and text message with a link to their tickets.

When scanning a ticket on a mobile device you can open the entire order to ‘Scan All’ and admit a group quickly or you can now swipe through tickets to scan them individually similar to Apple® Wallet. 

New Customer Search Feature For Scanning

Getting customers into your event in a timely fashion is critical for an event’s success and customer satisfaction. The last thing people validating tickets need to be doing is stopping an entire line of people because one customer realizes they forgot their tickets or the tickets aren’t scanning. INTERACTIVE TICKETING has created a solution to eliminate this issue with a new Customer Search feature included in the latest version of our Ticket Station scanning software.

This new feature provides the ability to look up customers by name if needed directly within the app. They can then mark tickets as scanned or see if the tickets have already been redeemed, allowing the lines to keep flowing and your customers happy.

For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2

Reporting Platform Overhaul

Interactive Ticketing is proud to announce that a major upgrade to our reporting platform is coming this week! Our developers have been working hard optimizing our servers, and building an all new powerful interface making your reports faster, and more efficient than ever.

The new reporting system also features a variety of new graphic tools powered by Google to help you get the most out of your data.

All the older reports will still be available for a time in our Dashboard Manager as well.

This reporting upgrade will be available to you this week. For more information or questions, contact our support team at support@interactiveticketing.com or 877-253-5676 ext 2.

How To Sell More Tickets Online

Almost everyone is plugged into social networks like Facebook and Twitter. Using these social networks, you can leverage your customers to promote your event and spread the word for you, increasing your potential for additional ticket sales. Likes and Shares are a powerful and free promotions that you can utilize. Here are some additional tools we provide that can help increase your online ticket sales:

  • Sell Tickets Within Facebook. Our “Buy Tickets” app enables you to use the power of social media to sell tickets within your Facebook page. This keeps them connected to the event while simplifying the purchasing process at the same time.
  • Use the Social Media Incentive Discount tool. This powerful too allows you to set up special discounts for customers who Like, Share, Tweet and Follow during the purchasing process, unlocking your potential to reach more customers. As a result, your sales will skyrocket to new levels.
  • Turn on Facebook Comments. This tool should always be active in the ticket purchase process, and your team should monitor and respond to these Facebook posts.
  • Use our built in reporting tools. Our Social Media Link Sharing Report enables you to track how many of your customers are sharing their purchases and how those interactions are being converted into additional ticket sales.

To learn more about any of these features, please feel free to contact us at: 
support@interactiveticketing.com

Upgrade to Scanning features

Interactive Ticketing is launching a major upgrade to our scanning tools with the addition of Scan Locations. With this upgrade, you’ll be able to control exactly when, where, and how many times barcode may be scanned. By setting up these scan locations and rules, you have total control over the ticket validation process on site during scanning. You can also edit these rules from the back-end Dashboard Manager.  Scanners that have an internet connection will update with your changes in real-time.

To learn more about this new feature, please feel free to contact us at: 
support@interactiveticketing.com

Fraud Prevention Feature Announcement: Hard Email Bounce

Interactive Ticketing is proud to announce an upgrade to our Fraud Protection Settings. We can now detect and flag orders that had a hard bounce-back occur on the email address. A hard bounce indicates a permanent reason an email cannot be delivered. Here are some common reasons a hard bounce could occur:

  • Recipient email address does not exist
  • Domain name does not exist
  • Recipient email server has completely blocked delivery

Based on our experience we know that potentially fraudulent orders are frequently placed with a fake or invalid email address. This new feature will help you detect those orders and take action early to help reduce fraud and prevent chargebacks.

To learn more about this new feature, please feel free to contact us at: support@interactiveticketing.com

Interactive Ticketing 100% American Made, Then And Now!

Did you know that since our first day over 20 years ago, Interactive Ticketing has exclusively hired and contracted all work within the United States? Unlike many of our competitors, we’ve NEVER outsourced to other countries. No coding in India. No help desks in Thailand. No cold calls from the Philippines. Embracing the power of the domestic economy at a time when this is more relevant than ever, we’re proud to say that we are still 100% American made.

Interactive Ticketing remains a privately held company. This is important because, unlike our competitors, we don’t answer to boards, investors, or stockholders - we answer to YOU.

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Promo Code Tools Update

Interactive Ticketing is proud to announce an upgrade to our Promotional Code tools. With a brand new interface as well as powerful new tools at your disposal, it’s now easier than ever to set up discount codes and keep track of your promotions.  

New features include:

  • Support for percentage based and flat dollar amount discounts relative to the price of the tickets.
  • The ability to quickly apply relative discounts (flat/percentage based) to any number of price points at once.
  • Promotions can now be categorized into custom groups for easier management
  • Overhaul of the Time-Slot Date Restriction feature, making it less time consuming to make promotions only eligible on specific slot dates and times.  

To learn more about these new features or to schedule a demo, please contact us at learn.more@interactiveticketing.com