Interactive Ticketing Acquired by Etix

Dear Clients, Friends, and Colleagues,

Interactive Ticketing is pleased to announce that we have recently been acquired by Etix.

Established in 2000, Etix has created a solid foundation and reputation in the ticketing industry. Based in Raleigh, NC, with presence around the country and globe, Etix is committed to providing the best technology platform, features, and service levels to all of their clients, while processing more than 55 million tickets per year in 40 countries!

Throughout the years, Interactive Ticketing has received many offers for acquisition, but there was never the right combination that brought confidence that our team and clients would be properly taken care of. Etix has proven themselves to be a company that values professionalism, integrity, and character. Terry and Dave chose Etix, because we believe that this acquisition will create strategic opportunities and expanded solutions for our clients and employees.

You can expect continuing improvement to our current product line as Etix will be taking the best aspects of our software and theirs to merge under one platform. We look forward to sharing some exciting new features within the platform with you soon.

Our team is now part of the Etix team so our clients will continue to have the same support team and contacts they do now. Clients that utilize specific features built into the Interactive Ticketing solution can remain on our software solution until Etix has incorporated our feature set into their ticketing platform. We are planning a smooth transition with the Etix team and you will be hearing from us in the coming weeks with more details as we begin this transition.

We look forward to serving you better as a result of the acquisition.

Yours Sincerely,

Interactive Ticketing


Etix Press Release Link:

Update Regarding the Canadian Anti-Spam Legislation

Excellent news for Canadian customers! As of July, 2017, the Canadian Anti-Spam Legislation (CASL) requires merchants to provide an ‘opt-in’ for customers to be contacted for sales and marketing purposes.

Interactive Ticketing has you covered! Our system is in accordance with the legislation, providing the opportunity for Canadian customers to manually "opt-in", while still retaining the ability to auto opt-in customers from other locations.

Feel free to contact our support department any time if you have questions or concerns about your newsletter/opt-in settings.

For more info on the CASL visit: 

-Interactive Ticketing Support
(877) 253-5676

Ticket Station Scanning and iOS v11

Apple will be releasing an update to their operating system platform for mobile devices (iOS 11) later this Fall. If you upgrade to the new iOS version, you will ALSO need to be running version 5.8 or higher of our Ticket Station scanning application.

Interactive Ticketing will be releasing an auto-update for our software in early September. If you want to upgrade before that, Ticket Station 5.8 is available for download through our Dashboard Manager ticketing system.

For more information or questions, contact our support team at or 877-253-5676

Important Reminder: Back-up your event!

Do you have a secondary gateway account for your event? In case of primary gateway failure, a secondary gateway can be activated, preserving all transactions online and onsite. This is the best way to ensure maximum up-time for event ticket sales.

Here are the direct benefits of having a secondary gateway:
All merchant gateway providers have issues from time to time and no provider can boast 100% up time. Savvy clients with strong sales presence will opt to secure a secondary gateway.

If the primary gateway goes down, it is easy to switch over to the secondary gateway, preserving transactions with Online, POS and kiosk systems continuing to run.

As always please feel free to contact us with questions or if you would like additional information about setting up a secondary gateway at or (877) 253-5676

Linea Pro Scanning on Apple iOS 10

Attention Linea Pro mobile scanner users running Apple iOS 10. We previously identified a known issue with the Linea Pro peripheral and certain types of charging equipment. Any charging issues you may be experiencing can be resolved by updating to Ticket Station Mobile 5.7 or above and then updating the firmware on Linea Pro. A reboot of the device will complete the process.

For more information or questions on how to install the Linea Pro firmware update, please don't hesitate to contact our support team by creating a new support ticket, emailing us at or by phone at 877-253-5676 ext. 2.