Fraud Prevention Feature Announcement: Hard Email Bounce

Interactive Ticketing is proud to announce an upgrade to our Fraud Protection Settings. We can now detect and flag orders that had a hard bounce-back occur on the email address. A hard bounce indicates a permanent reason an email cannot be delivered. Here are some common reasons a hard bounce could occur:

  • Recipient email address does not exist
  • Domain name does not exist
  • Recipient email server has completely blocked delivery

Based on our experience we know that potentially fraudulent orders are frequently placed with a fake or invalid email address. This new feature will help you detect those orders and take action early to help reduce fraud and prevent chargebacks.

To learn more about this new feature, please feel free to contact us at: