Interactive Ticketing has officially adopted QR codes as the universal standard for scanning mobile devices. With more and more customers purchasing tickets from phones, we're committed to adjusting our services to meet the landscape. Scanning tickets from mobiles phones requires the use of 2-dimensional (2D) equipment capable of recognizing the QR barcode format.
All equipment provided by Interactive Ticketing is fully compatible with 2D barcoding methodologies. However, if you currently are using any 1D scanning equipment for your events, please know those will NOT work with QR barcodes from mobile phones, and should be restricted to scanning regular (paper) based barcodes ONLY.
If you have any questions about how to determine if your hardware's compatible with QR you can contact our support team at firstname.lastname@example.org or 877-253-5676 ext 2.